Return Policy
- What is your policy on returns?
We understand that you may occasionally wish to return your purchases. We’ll be happy to help you with the process.
Except Bed sheets, Curtains, Cushions, Durries, Rugs, Polyester Door mats, Table Linen and Kitchen linen, commercial ply other household products are Non-Returnable.
We do not accept any furniture that has been delivered and installed.
Please return your household products in their original packaging, within 30 days of delivery.
Double-check that you’ve included all the tags, accessories, promotional gifts and warranty cards that came with your order.
What is your policy on cancellations?
You can cancel your order or a part of your order online on our website as long as you do so before it has been processed.
If it has already been dispatched, you can wait for it to arrive and then refuse the delivery.
Please note, you can also cancel products you’ve bought during a sale.
Once you’ve cancelled an order, your refund will be credited to your card, bank account or wallet after we’ve finished processing the cancellation.
- Will you accept a return if I’ve discarded the outer packaging?
Yes. When scheduling a return by calling us on 9851090273 or 9851090067, please wrap the returned products before handing them over to our courier partner.
- Can I exchange my purchase for another product?
- No, but you’ll be able to return products to a Sonai furniture and Sonai Furniture Outlet and use your cash refund to buy a new product right away. However, you’ll only receive a cash refund if you’d paid for your order by cash.
- If you’ve paid by card, wallet or Net Banking, your refund will be processed accordingly.
If I pay for my order by Debit or Credit Card, how long will it take to process my refund?
If you return your products by placing an online return request or calling us for a return pick-up, here’s how it works:
– It’ll take 4-5 business days for us to receive your products and perform a quality check.
– We’ll then take 2 business days to approve the refund.
– Your bank or card may take a further 2 to 7 business days to process the transaction.
If you’ve returned your products to one of our stores, we’ll approve your refund immediately. Your bank or card may take 2 to 7 business days to process it. Get in touch with them to know more.
I have other questions about returns and refunds. Who can I call?
Our Customer Support team is here to answer your questions. Call us on 9851090067 or 9851090273
What should I do if the product delivered by you is damaged or defective?
No worries. Please report the defective or damaged products to our Customer Support team within 10:00am to 6:00pm hours of delivery via email on sonaifurniture@gmail.com. You must attach images of the product clearly highlighting the damage or defect.
Will you accept a return if I’ve discarded the outer packaging?
Yes. When scheduling a return by calling us on 9851090067 or 9851090273, please wrap the returned products before handing them over to our courier partner.
Can I return part of a promotional purchase, where the discount was based on the total cost of my purchase?
Yes, you can.